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Tourist
Posts: 1

Karma grip and Hero 6, black screen after switching on grip

Hi, 

 

I have a problem with Karma grip connected to Hero 6.

Grip by itself is working, fully charged firmware up to date, Hero 6 is working fully charged, up to date, when they are seperate they work fine.

Hero 6 connected on grip, switching on by grip, Hero also starts, detecting USB connection and after that screen is black and Hero doesn't respond. Grip is working but You cannot record nothing and swith on or off Hero.

When Hero is switched on first, it is working until You switch grip and it finds USB connection, then the same thing happens, also during recording of video.

 

Any of You also had this experience? What might be the issue?

 

Highlighted
GoPro
Posts: 6,067

Re: Karma grip and Hero 6, black screen after switching on grip

Hi @stoutmesa6534

 

I am sorry for any troubles caused and thank you for confirming that the camera and the grip are both up to date. Please try to reset the Karma grip. Once done, please proceed with the calibration.

 

You may refer to the links below:

How To Perform A Hard Reset On The Karma Grip

How To Calibrate The Karma Grip

 

If the issue persists, please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ