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Anonymous
Posts: 0

Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]
What to do? GoPro 6 black

Accepted Solutions
Explorer
Posts: 13,045

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]
Try a reset
You can perform a hard reset on the grip by the following:

Hold the mode/power button for 8-10 seconds.
If done properly, all of the LEDs on the grip will blink once and power off the grip.
Then all four LED lights will flash with a single red bottom light.
Continue holding and the Karma Grip and camera will power back on.

NOTE- It's very important that you CONTINUE to hold down the power button until the Karma Grip has completely powered back on

View solution in original post


All Replies
Explorer
Posts: 13,045

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]
Try a reset
You can perform a hard reset on the grip by the following:

Hold the mode/power button for 8-10 seconds.
If done properly, all of the LEDs on the grip will blink once and power off the grip.
Then all four LED lights will flash with a single red bottom light.
Continue holding and the Karma Grip and camera will power back on.

NOTE- It's very important that you CONTINUE to hold down the power button until the Karma Grip has completely powered back on
Backpacker
Posts: 1,012

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]

have you ever had the Hero 6 working with it, if not then i think it needs a software update. They only work with the Hero 5 out of he box

Anonymous
Posts: 0

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]

Same problem here and when i connect to stabilizer after about 15 seconds it says i have to update and go to gopro.com/update but the software is up to date!

GoPro
Posts: 19,608

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]

Hello @duanem8 and @Anonymous, 

 

If you have already tried the steps posted by @danielr15 and the issue remains, let our Support team assist you further. You can connect with them via phone or chat here. We will watch out for updates from you. 

 

Best regards, 

Marius

Anonymous
Posts: 0

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]

Whole you can answer me, sim

nce the other one I contact not reply, same issue as the other one, mod and record not working, try hard reset, nothing change, stabilizing working, as well as the button in the bottom, who lock the stabilizer 

Explorer
Posts: 13,045

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]
Have you run the update (through the Quik desktop app) on the Grip? Also, be sure to run a manual update on the camera (using your computer, USB/SD card adapter, and a freshly formatted microSD card).
Anonymous
Posts: 0

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]

Hi, 

 

i have the same issue with go pro 6 and karma grip. 

I have updated camera and grip all to latest version 

Karma grip - 01.51.00

Go pro 6 - 2.0 

 

I also tried hard reset karma grip too. 

 

Still the same. The stablizer works but mode bottom doesn't change pics to video. 

record buttom doens't record too 

 

pleas help 

GoPro
Posts: 19,608

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]

Hello @Anonymous, 

 

Appreciate you going through the recommended steps. Let our team at https://gopro.com/help/ContactUs assist you further. You can call or chat with them. 

 

Best regards, 
Marius

Anonymous
Posts: 0

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]

I have the same issue with grip and Karma. Very frustraiting to say the least.

 

  • Bought a new Lexar - LSDMI128CBNL1000R micro SD card. A GoPro approved card!
  • Formatted it.
  • Downloaded the latest update and copied it to the micro SD card.
  • Put the micro SD into Hero 5 and it updated. Got the check mark in the circle!
  • Double check on camera and it says version number 02.60
  • Put the Hero 5 into stabilizer, then into Karma and fired up controller and Karma.
  • Swipe up on controller and it still says: No camera found - install the camera before flying.
  • I manually turn on the camera while installed in the stabilizer and Karma and it now says: Camera not responding - check the connection.
  • Checked controller for status of Camera, Stabilizer, Drone and Controller and they all say up to date.
  • Factory reset the camera
  • Format SD card
  • Reload update onto SD card
  • Put the micro SD into Hero 5 and it updated. Got the check mark in the circle!
  • Double check on camera and it says version number 02.60
  • Put the Hero 5 into stabilizer, then into Karma and fired up controller and Karma.
  • Swipe up on controller and it still says: No camera found - install the camera before flying.
  • I manually turn on the camera while installed in the stabilizer and Karma and it now says: Camera not responding - check the connection. 
  • Checked controller for status of Camera, Stabilizer, Drone and Controller and they all say up to date.
The stabilizer is working as it moves in both the Karma and grip when turned on.
The camera works by itself. I can take video, pictures and burst pictures.
The camera does not work in the stabilizer or the grip.
 
What are the next steps to correct this?

 

 

GoPro
Posts: 27,018

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]

 

Hi @Anonymous

 

 

We appreciate your efforts in trying to isolate where the issues is. Thank you for the detailed information.

This could be an issue on the stabilizer. Please reach out to our Support Team to move forward with this concern.

Let them know of the steps taken so far so you do need to repeat it with them.

You may reach them via phone or chat during these hours.

 

Best Regards,

Ej

 

 

 

Sightseer
Posts: 1

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]
I had this issue with Hero 5 Black and Karma Grip. Turned out to be 3rd party battery. Swapped back to original GoPro battery and Grip started working perfectly again.
GoPro
Posts: 6,097

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]

 

Glad to know that @boldboost24680.

 

Feel free to let us know if you have other question. 

 

 

-Jay 

Sightseer
Posts: 1

Re: Karma grip. Buttons not working .but on/off is working, stabilizer working too

[ New ]

I had this problem with gopro 5. I don't know why but problem solved when I changed micro sd card. I had sandisc ultra 64gb. now I have Sandisc extreme pro 64 gb and is working fine.