Karma grip. Buttons not working .but on/off is working, stabilizer working too [ New ]

[Anonymous]

What to do? GoPro 6 black

[danielr15 · Accepted solution]

Try a reset
You can perform a hard reset on the grip by the following:

Hold the mode/power button for 8-10 seconds.
If done properly, all of the LEDs on the grip will blink once and power off the grip.
Then all four LED lights will flash with a single red bottom light.
Continue holding and the Karma Grip and camera will power back on.

NOTE- It's very important that you CONTINUE to hold down the power button until the Karma Grip has completely powered back on

[danielr15 · Accepted solution]

Try a reset
You can perform a hard reset on the grip by the following:

Hold the mode/power button for 8-10 seconds.
If done properly, all of the LEDs on the grip will blink once and power off the grip.
Then all four LED lights will flash with a single red bottom light.
Continue holding and the Karma Grip and camera will power back on.

NOTE- It's very important that you CONTINUE to hold down the power button until the Karma Grip has completely powered back on

[duanem8]

have you ever had the Hero 6 working with it, if not then i think it needs a software update. They only work with the Hero 5 out of he box

[mariusi8416]

Same problem here and when i connect to stabilizer after about 15 seconds it says i have to update and go to gopro.com/update but the software is up to date!

[mariustanya]

Hello @duanem8 and @mariusi8416, 

If you have already tried the steps posted by @danielr15 and the issue remains, let our Support team assist you further. You can connect with them via phone or chat here. We will watch out for updates from you. 

Best regards, 

Marius

[hebee118]

Whole you can answer me, sim

nce the other one I contact not reply, same issue as the other one, mod and record not working, try hard reset, nothing change, stabilizing working, as well as the button in the bottom, who lock the stabilizer 

[danielr15]

Have you run the update (through the Quik desktop app) on the Grip? Also, be sure to run a manual update on the camera (using your computer, USB/SD card adapter, and a freshly formatted microSD card).

[realkaren]

Hi, 

i have the same issue with go pro 6 and karma grip. 

I have updated camera and grip all to latest version 

Karma grip - 01.51.00

Go pro 6 - 2.0 

I also tried hard reset karma grip too. 

Still the same. The stablizer works but mode bottom doesn't change pics to video. 

record buttom doens't record too 

pleas help