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Tourist
Posts: 3

Karma Mounting Ring not fitting

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Has anybody had an issue with the Karma Mounting Ring not fitting? It looks like the gimbal is preventing the mounting ring to fit all the way on and therefore not allowing the stabilizer to lock back into place. The mounting ring in the box looks different than the one for sale on the website. Are they different?

IMG_E1336.JPG
GoPro
Posts: 18,700

Re: Karma Mounting Ring not fitting

[ New ]

Hello, @jaredphillips. The mounting ring is of standard size. Make sure that the Karma Grip Handle is not in the lock position before you attach the stabilizer. You may refer to these instructions for more details. 

Tourist
Posts: 3

Re: Karma Mounting Ring not fitting

[ New ]

@mariustanya wrote:

Hello, @jaredphillips. The mounting ring is of standard size. Make sure that the Karma Grip Handle is not in the lock position before you attach the stabilizer. You may refer to these instructions for more details. 


When I attach the ring I cannot get the Karma Grip Handle back into the lock postion.

GoPro
Posts: 18,700

Re: Karma Mounting Ring not fitting

[ New ]

Hi, @jaredphillips. Make sure to lock the ring last. Get the stabilizer inserted first, then lock the handle, then the ring. If it still does not work, let our Support team know so they can assist you further. They can be reached through https://gopro.com/help/ContactUs .