Karma Grip not charging [ New ]

[jasong13175]

Hi... I used my Karma grip today and fully discharged the battery, so that it died completely. Now I am trying to charge it again and the LED lights on the grip do not even flash. Is there a problem with the battery? I heard from someone that if a lithium battery discharges fully it is not good for the battery. Is it possible I have damaged it? I am charging it using the USB port on my computer, which is very slow. SHould I try using a wall charger or external battery pack?

Let me know thanks Jason jasongrant15@shaw.ca

[jayr3438]

Hi @jasong13175,

I would suggest to use a wall charger and leave it charging for at least an hour since it was drained. 
Also draining it wouldn't really damage the battery.

With regards to damage we really can't tell as of now since we need to gather more data to decide weather it's damaged or not. 

Feel free to get back to us. 

Regards,

-Jay 

[javeym504]

How do I return my karma grip it doesn’t charge at all

[javeym504]

How do I return my karma grip it doesn’t charge at all., no signal or white light blinking

[aragon1006]

Hi @javeym504

Thanks for getting back to us.

You may refer to the same store/channel you purchased it from.

You can also contact our Support Team for assistance.

https://gopro.com/help/ContactUs

Thanks!

Ej