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Sightseer
Posts: 1

Karma Grip - no connection with GoPro Hero 6

[ New ]

Hello, so my issue is that my Karma Grip cannot connect properly to GoPro Hero 6. There is no "USB Connected" message and the buttons are not working. The software of both devices is up to date, SD has been formatted, and hard resets have been performed (both 8 sec and a 60 sec one). I have found a pattern following this issue:

I perform a hard reset -> turn on Karma -> it's working just fine with GoPro -> I turn off Karma normally -> I turn it on again -> the GoPro is charging but there is no "USB Connected" message nor are the buttons working. I have recorded a short movie presenting the described issue: https://youtu.be/BhMVYtYsJHI

Any possible fix out there?

GoPro
Posts: 6,097

Re: Karma Grip - no connection with GoPro Hero 6

[ New ]

 

Hi @noblesand66210,

 

It would be best if you will contact our customer support team since you already did some basic troubleshooting steps. 

They might need to check it. 

 

Our customer support team can assist you with that.

 

You may contact them via phone or chat.

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay