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Sightseer
Posts: 1

Karma Grip=> GoPro website refuses to accept a vaild serial number

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Upon attempting to add my Karma Grip to my devices in my GoPro account I get a red error message stating that I am using an invalid serial number which is 100% incorrect. I took a photo of my serial number located inside my Karma grip located inside the Grip just like the instuctional photo indicated on the Add Device page.. The serial number I used is indeed correct, it's the GoPro website that has the problem. How am I supposed to update this $400 dollar Karma Grip when the GoPro website refuses to accept a vaild serial number?  

GoPro
Posts: 19,979

Re: Karma Grip=> GoPro website refuses to accept a vaild serial number

[ New ]

Hello, @nelsonr2624. Which page exactly where you directed to for the update? Will you be able to post a screenshot showing the error? If the serial number shows, you may shade or gray them out for security purposes. Just leave the first five characters so we can check. Thanks!