12-29-2020 05:31 PM
Karma Grip=> GoPro website refuses to accept a vaild serial number[ New ]
Upon attempting to add my Karma Grip to my devices in my GoPro account I get a red error message stating that I am using an invalid serial number which is 100% incorrect. I took a photo of my serial number located inside my Karma grip located inside the Grip just like the instuctional photo indicated on the Add Device page.. The serial number I used is indeed correct, it's the GoPro website that has the problem. How am I supposed to update this $400 dollar Karma Grip when the GoPro website refuses to accept a vaild serial number?
01-03-2021 04:39 PM
Re: Karma Grip=> GoPro website refuses to accept a vaild serial number[ New ]
Hello, @nelsonr2624. Which page exactly where you directed to for the update? Will you be able to post a screenshot showing the error? If the serial number shows, you may shade or gray them out for security purposes. Just leave the first five characters so we can check. Thanks!