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Sightseer
Posts: 2

Karma Grip Problem

[ New ]

I plug my Karma Grip in to charge it and it starts flashing one light but then no other lights come on after charging it for a while.

 

I haven't been able to turn it on, with the cable in and without. 

 

I have checked on the Quik app and it says it fully updated.

 

Please help me

 

Josh

GoPro
Posts: 15,989

Re: Karma Grip Problem

[ New ]

Hello @jsouter2002. Please try the following troubleshooting steps:

  1. Perform a Hard Reset.   
    • Power off the Karma Grip and camera 
    • Hold the mode/power button for 8-10 seconds.  
    • If done properly, all of the LEDs on the grip will blink once and power off the grip.  
    • Then all four LED lights will flash with a single red bottom light. 
    • Continue holding and the Karma Grip and camera will power back on. 
  2. Perform a Calibration to the Grip.   
    • Attach the camera to the Karma Grip. 
    • Ensure Karma Grip is powered OFF.  
    • Place the grip with the buttons facing up on a table with the stabilizer hanging over the edge of the table.  
    • Press and hold the Tilt Lock button for 8 seconds.   
    • The grip automatically powers on and begins calibration. When the battery status lights on the grip stop flashing, calibration is complete.  

 

Let us know how it goes.

Sightseer
Posts: 2

Re: Karma Grip Problem

[ New ]

Hi, That didn't work. The Karma Grip is unresponsive!

 

 

GoPro
Posts: 15,989

Re: Karma Grip Problem

[ New ]

Sorry to hear if the suggested steps didn't help, @jsouter2002. Thanks for going through the troubleshooting. Please contact our Support Team so we can assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.