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Sightseer
Posts: 1
Accepted Solution

Karma Grip Fail

I purchased a brand new Karma Grip days ago. After two uses it no longer works properly. The grip will not power on the GoPro. Nor can I use the grip to change modes. I tried several tips offered here and they offer little to no help. Returning it for a refurbished grip doesn't sound right. Especially since your offering one for $199.99. losing $100.00 makes me feel like why did I buy a new one in the first place. Hopefully something can be done to fix this.

Accepted Solutions
GoPro
Posts: 8,907

Re: Karma Grip Fail

Hello @iamwaynegilbert

 

Sorry to hear about what happened to your Karma Grip. If you reach out directly to our Support team here https://gopro.com/help/ContactUs , they will be able to help out. You can call or chat with them. 

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 8,907

Re: Karma Grip Fail

Hello @iamwaynegilbert

 

Sorry to hear about what happened to your Karma Grip. If you reach out directly to our Support team here https://gopro.com/help/ContactUs , they will be able to help out. You can call or chat with them. 

 

Best regards, 
Marius