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Hiker
Posts: 16

Karma Grip Bricked after update

Hi all,

 

I installed the update. It told me it could not install the update, and now my grip has a solid black and a flashing light. When I reconnect the grip, it goes to the cycling light sequence. How do I factory default my Grip?

GoPro
Posts: 3,924

Re: Karma Grip Bricked after update

Hi @reaverman,

 

Here is how to perform a hard reset on the Karma Grip:

 

  1. Power off the Karma Grip and camera
  2. Hold the mode/power button for 8-10 seconds. 
  3. If done properly, all of the LEDs on the grip will blink once and power off the grip. 
  4. Then all four LED lights will flash with a single red bottom light.
  5. Continue holding and the Karma Grip and camera will power back on.

Once you perform a hard reset try to update the grip again. Make sure that your Quik for Desktop if up to date and on version 2.4!

 

Hope that helps.

 

Best,

Ryan

Sightseer
Posts: 1

Re: Karma Grip Bricked after update

I have the same problem.  Can't power off.  I hold down the mode button for the suggested time and the white lights stop cycling.  I get a solid red light with white light just above it flashing.  Can't get any farther.  If I plug the grip into computer with Quick running.  Quick finds the grip and the red light goes off and all 4 white lights start cycling.  Once I disconnect from the computer the lights continue to cycle.

Sightseer
Posts: 2

Re: Karma Grip Bricked after update

Had same thing happen to me. Red light at the bottom and one led flashing above it. Grip will not respond at all. 

Hiker
Posts: 16

Re: Karma Grip Bricked after update

Spoke to support and the fix was to uninstall the desktop app, then add the updates. That fixed the issue thankfully
Sightseer
Posts: 2

Re: Karma Grip Bricked after update

Yes. Using Quick for desktop VER 2.4 did the install for me.

Tourist
Posts: 6

Re: Karma Grip Bricked after update

This doesn't work for me.  I updated to the newest version, but the update still fails.  It tells me to contact customer service.

GoPro
Posts: 3,924

Re: Karma Grip Bricked after update

Hi @awwwyeah,

 

Give the steps in this article a try to see if you can get grip working again.

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Karma-Grip-Stuck-in-Recovery-Mode-After-Up...

 

Best,

Ryan