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Hiker
Posts: 16

Karma Grip Bricked after update

Hi all,

 

I installed the update. It told me it could not install the update, and now my grip has a solid black and a flashing light. When I reconnect the grip, it goes to the cycling light sequence. How do I factory default my Grip?

GoPro
Posts: 3,924

Re: Karma Grip Bricked after update

Hi @reaverman,

 

Here is how to perform a hard reset on the Karma Grip:

 

  1. Power off the Karma Grip and camera
  2. Hold the mode/power button for 8-10 seconds. 
  3. If done properly, all of the LEDs on the grip will blink once and power off the grip. 
  4. Then all four LED lights will flash with a single red bottom light.
  5. Continue holding and the Karma Grip and camera will power back on.

Once you perform a hard reset try to update the grip again. Make sure that your Quik for Desktop if up to date and on version 2.4!

 

Hope that helps.

 

Best,

Ryan

Sightseer
Posts: 1

Re: Karma Grip Bricked after update

I have the same problem.  Can't power off.  I hold down the mode button for the suggested time and the white lights stop cycling.  I get a solid red light with white light just above it flashing.  Can't get any farther.  If I plug the grip into computer with Quick running.  Quick finds the grip and the red light goes off and all 4 white lights start cycling.  Once I disconnect from the computer the lights continue to cycle.

Sightseer
Posts: 2

Re: Karma Grip Bricked after update

Had same thing happen to me. Red light at the bottom and one led flashing above it. Grip will not respond at all. 

Highlighted
Hiker
Posts: 16

Re: Karma Grip Bricked after update

Spoke to support and the fix was to uninstall the desktop app, then add the updates. That fixed the issue thankfully
Sightseer
Posts: 2

Re: Karma Grip Bricked after update

Yes. Using Quick for desktop VER 2.4 did the install for me.

Tourist
Posts: 6

Re: Karma Grip Bricked after update

This doesn't work for me.  I updated to the newest version, but the update still fails.  It tells me to contact customer service.

GoPro
Posts: 3,924

Re: Karma Grip Bricked after update

Hi @awwwyeah,

 

Give the steps in this article a try to see if you can get grip working again.

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Karma-Grip-Stuck-in-Recovery-Mode-After-Up...

 

Best,

Ryan