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%3CLINGO-SUB%20id%3D%22lingo-sub-330783%22%20slang%3D%22en-US%22%3EJaws%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330783%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20JAWS%20goose%20neck%20snap-in%20plate%20has%20had%20the%20locking%20tips%20broken%20off%20so%20it%20will%20not%20snap%20into%20the%20clamp%20(jaws).%20Can%20the%20goose%20neck%20be%20fixed%3F%20There%20is%20one%20screw%20at%20the%20bottom.%20Suggestions%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-330796%22%20slang%3D%22en-US%22%3ERe%3A%20Jaws%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330796%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F98721%22%20target%3D%22_blank%22%3E%40supergorge770%3C%2FA%3E.%20It%20needs%20to%20be%20replaced.%20If%20you%20contact%20our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%26nbsp%3Bwill%20be%20able%20to%20help.%20When%20get%20in%20touch%20with%20them%2C%20please%20prepare%20sample%20photos%20of%20the%20broken%20part%20so%20you%20get%20assisted%20as%20quickly%20as%20possible.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-330811%22%20slang%3D%22en-US%22%3ERe%3A%20Jaws%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330811%22%20slang%3D%22en-US%22%3EI%20have%20two%20in%20this%20condition.%20I'll%20take%20pictures%20and%20proceed.%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2
Accepted Solution

Jaws

My JAWS goose neck snap-in plate has had the locking tips broken off so it will not snap into the clamp (jaws). Can the goose neck be fixed? There is one screw at the bottom. Suggestions?


Accepted Solutions
GoPro
Posts: 7,967

Re: Jaws

Hello @supergorge770. It needs to be replaced. If you contact our Support team at https://gopro.com/help/ContactUs will be able to help. When get in touch with them, please prepare sample photos of the broken part so you get assisted as quickly as possible. 

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All Replies
GoPro
Posts: 7,967

Re: Jaws

Hello @supergorge770. It needs to be replaced. If you contact our Support team at https://gopro.com/help/ContactUs will be able to help. When get in touch with them, please prepare sample photos of the broken part so you get assisted as quickly as possible. 

Sightseer
Posts: 2

Re: Jaws

I have two in this condition. I'll take pictures and proceed.