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Tourist
Posts: 3
Accepted Solution

Is there a warranty or trade up option on the El Grande selfie stick, I purchased it 1 year ago.

I bought this item 1 year ago, and it has not taken hard hits or anything, it has come apart at the joints (the tree tube design) one of the tubes has slide all the way out and this plastic piece has popped out of where the tube kept it connected. 


Accepted Solutions
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GoPro
Posts: 13,878

Re: Is there a warranty or trade up option on the El Grande selfie stick, I purchased it 1 year ago.

 

Hi @nikootz

 

Mounts and accessories come with a warranty depending on your location. See Warranty Information

 

Are you able to share a picture of the mount so we can assess the issue further?

You may also reach out to our Support Team for assistance.

They are available via phone or chat. https://gopro.com/help/ContactUs  

 

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 13,878

Re: Is there a warranty or trade up option on the El Grande selfie stick, I purchased it 1 year ago.

 

Hi @nikootz

 

Mounts and accessories come with a warranty depending on your location. See Warranty Information

 

Are you able to share a picture of the mount so we can assess the issue further?

You may also reach out to our Support Team for assistance.

They are available via phone or chat. https://gopro.com/help/ContactUs  

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: Is there a warranty or trade up option on the El Grande selfie stick, I purchased it 1 year ago.

WhatsApp Image 2019-01-28 at 9.24.42 PM.jpegHello Ej,

 

Thanks for your quick reply, I have attached a photo of my "el grande" where you can see that the stick separated between the 2nd and 3rd conection and the pieces that connected it.

 

I have my original reciept (purchased it of the gopro website a year ago) and I am located in the U.S.

 

Looking forward to any insight you can share.

 

Thank you,

Nick

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Explorer
Posts: 12,947

Re: Is there a warranty or trade up option on the El Grande selfie stick, I purchased it 1 year ago.

You'll need to contact the GoPro Support Team using the link provided above.
Highlighted
Tourist
Posts: 3

Re: Is there a warranty or trade up option on the El Grande selfie stick, I purchased it 1 year ago.

Thank you for your help everyone! 

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Nomad
Posts: 343

Re: Is there a warranty or trade up option on the El Grande selfie stick, I purchased it 1 year ago.

[ Edited ]

GoPro staff already replied with a link and help.

Regards, Not GoPro staff (just like you fanboy)