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Tourist
Posts: 5

Is bike mount from gopro 3 the same as 10

[ New ]
Hi I have just ordered a handle bar bike mount for my partner for his bday with the new 10 but I didn’t realize he has the handle bar mount from our old 3s.
Was hoping once I get the order can I send this attachment back please. I was trying to surprise him with it but didn’t know till today he had the mount.
GoPro
Posts: 29,926

Re: Is bike mount from gopro 3 the same as 10

[ New ]

Hi @swiftbeach614

 

Thank you for choosing GoPro to capture great moments!

You should be able to process a return request for the said item.

See https://gopro.com/help/ContactUs

 

You may also reach out to Support through the same link for further assistance on the order.

 

Regards,

Ej

Tourist
Posts: 5

Re: Is bike mount from gopro 3 the same as 10

[ New ]
Hi there, am I able to send the whole package back? I haven’t received it yet, but once I do. My sister had received a email with the gopro pack with the additional charger snd battery pack snd purchased it for me for my partner without knowing that I had already purchased one!
As hers was the same price with those extra things am I able to send to mine back please once it arrives?
GoPro
Posts: 29,926

Re: Is bike mount from gopro 3 the same as 10

[ New ]

Hi @swiftbeach614

 

The best path forward is to reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Thanks!

Ej

Tourist
Posts: 5

Re: Is bike mount from gopro 3 the same as 10

[ New ]
I have tried to! Is there not a phone number I can use? Or email address very Hard get a hold of someone
GoPro
Posts: 15,368

Re: Is bike mount from gopro 3 the same as 10

[ New ]

@swiftbeach614, we currently do not have active email support as it has long been discontinued and you may only get in touch with them via phone by submitting a callback request. They'll contact you as soon as the next Support representative is available.

Tourist
Posts: 5

Re: Is bike mount from gopro 3 the same as 10

[ New ]
Ok yeh I have done and requested that two different days already and haven’t received anything
GoPro
Posts: 29,926

Re: Is bike mount from gopro 3 the same as 10

[ New ]

Hi @swiftbeach614

 

We were able to pull up the requests and see that Support tried to reach out several times but was not able to get through.
Please log a new request and make sure that there are no settings on your phone that would prevent it from receiving calls especially from unknown or toll-free numbers.
You may also try a chat session. https://gopro.com/help/ContactUs

 

Thanks!

Ej