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Tourist
Posts: 2

Impossible to link Remo to Hero 6

Hello

 

I have bought a package including the GoPro Hero 6 Black and a Remo.

 

My problem is that It is impossible to link the Remo to the GoPro.

I have ask to change the Remo where I had bought it, and same result.

I came back again to the store and we had tried with the 3rd Remo and again same result, impossible to link the Remo and the GoPro.

 

I have seen that on some Boxes like the Karma Grip, we can see a blue stick where it is written "compatible with the Hero 6 Black".

On the Remo boxes there is no stick and it bis indicated "Extend the voice control of your Hero 5" ...

 

The Remo is it compatible with the Hero 6 finally ?

If yes why it is not possible to make any link ? (I repeat I have tried with 3 Remo)

 

Nota: I have successfully linked my Hero 6 to my Iphone, so it seems that the problem doesn't come from the Hero 6 ?

 

By advance thank for you help

 

Patrick

GoPro Community Manager
Posts: 5,850

Re: Impossible to link Remo to Hero 6

It looks like Air Photography has a good video on how to pair the Remo to the HERO6. Please take a look and let us know where in the process it's failing for you.

 

 

Thanks,

Jeff

Tourist
Posts: 2

Re: Impossible to link Remo to Hero 6

Hello Jefft

 

Thanks for your answser. I had already seen this video before writing here in this forum. 

I am disapointed because it seems very easy (a child of 5 years old can do) , but unfortunatly it doesn't work for me :(

 

In fact I have never had the blue led on the REMO ...

When I use my fast charger or I connect thge REMO on my PC with the USB port, I have no led that lights up in green after charging (1 night) also.  When I click during 3s to switch on le REMO no led also

 

The problem is not only with 1 REMO, the store change it, and I have the same issue with the 2nd one.

 

I went back again to the STore, the guys use also this video with a 3rd REMO and again same issue. No connexion possible

 

I am located in France. DO we have a bad REMo series in France ?

 

Is it a issue with the REMO finally or with my HERO 6 black who doesn't success to synchronize (even if it works with my iphone )?

 

By advance thanks

 

Patrick

GoPro Community Manager
Posts: 5,850

Re: Impossible to link Remo to Hero 6

It's possible that there could be a battery issue with the ones you're trying. If you can't get one that works, our team at https://gopro.com/help/ContactUs can get you one that is tested by our team first so it'll be sure to work.