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Sightseer
Posts: 1

I've received a spare battery with HERO9, which is not charging

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GoPro Community Manager
Posts: 7,798

Re: I've received a spare battery with HERO9, which is not charging

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@mohita51 - If one battery is working, but the other isn't with the same setup, your best option is going to be to reach out to our Support team directly at https://gopro.com/help/ContactUs so we can do some additional troubleshooting with you or get you a replacement. Thanks.

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GoPro Community Manager
Posts: 7,798

Re: I've received a spare battery with HERO9, which is not charging

[ New ]

@mohita51 - If one battery is working, but the other isn't with the same setup, your best option is going to be to reach out to our Support team directly at https://gopro.com/help/ContactUs so we can do some additional troubleshooting with you or get you a replacement. Thanks.