09-27-2020 04:07 AM
I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the product image.
First, I purchased the "Travel Kit" (AKTTR-002) from the URL below.
If you check the above URL, you can see that the product image contains the "Casey Semi Hard Camera Case" (ABSSC-002) of the following URL.
However, the product that actually arrived is shown in the image below.
The case was not "Casey Semi Hard Camera Case" (ABSSC-002), but "Compact Case" (ABCCS-001) at the following URL.
* Since the old product "Compact Case" (ABCCS-001) has been deleted from the GoPro official website, another store page is quoted.
Why is the product image on the homepage different from the product that actually arrived?
Is this a scam?
We look forward to your reply.
10-03-2020 07:13 PM
Thanks for providing your order details, @bkling. We've shared this out with the team. We'll keep you posted with any new information we get. Thanks!
10-04-2020 05:52 AM
We are very sorry for the late reply.
This is a recent purchase.
This item was ordered at 23:29 on September 16, 2020 in Japan time.
The order number is "MU-00547480".
10-04-2020 03:57 PM
I've had the exact same problem with order 'SO-3965515'. I was expecting the same hard case with the 'Adventure Kit' here: https://gopro.com/en/us/shop/mounts/adventure-kit/AKTES-002.html
Could you please investigate? I've received another case instead (the same one reported by the above customers).