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Hiker
Posts: 250

I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the produc

I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the product image.


First, I purchased the "Travel Kit" (AKTTR-002) from the URL below.


https://gopro.com/en/us/shop/mounts-accessories/travel-kit/AKTTR-002.html


If you check the above URL, you can see that the product image contains the "Casey Semi Hard Camera Case" (ABSSC-002) of the following URL.


https://gopro.com/en/us/shop/lifestyle-gear/casey-semi-hard-camera-case/ABSSC-002.html


However, the product that actually arrived is shown in the image below.


The case was not "Casey Semi Hard Camera Case" (ABSSC-002), but "Compact Case" (ABCCS-001) at the following URL.


https://www.yodobashi.com/product/100000001004137099/


* Since the old product "Compact Case" (ABCCS-001) has been deleted from the GoPro official website, another store page is quoted.


Why is the product image on the homepage different from the product that actually arrived?


Is this a scam?


GoPro representative

 

 

@aenriquez 

@mariustanya 

@jefft 

 

 


We look forward to your reply.

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GoPro
Posts: 9,742

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the...

Hello @godv. Just to check, is this a recent purchase? Could you please share with us the Sales Order number for reference?

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Hiker
Posts: 19

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f

Dear gopro

 

i have also received the wrong case. My order number MU-00584900.

 

Regards

image.jpg
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Hiker
Posts: 19

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f

This was in my order page.l

B12A1390-73FF-4108-8ADF-1136865FFB97.png
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Hiker
Posts: 19

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f

Helo..

@aenriquez 

@mariustanya 

@jefft 

 

Can assist me?

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GoPro
Posts: 9,742

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f

Thanks for providing your order details, @bkling. We've shared this out with the team. We'll keep you posted with any new information we get. Thanks!

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Hiker
Posts: 250

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f

@aenriquez 

 

 

We are very sorry for the late reply.


This is a recent purchase.


This item was ordered at 23:29 on September 16, 2020 in Japan time.


The order number is "MU-00547480".


Thank you.

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Tourist
Posts: 7

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f

Hello everyone,

 

I've had the exact same problem with order 'SO-3965515'. I was expecting the same hard case with the 'Adventure Kit' here: https://gopro.com/en/us/shop/mounts/adventure-kit/AKTES-002.html

 

Could you please investigate? I've received another case instead (the same one reported by the above customers).

 

Regards,

Paulo