I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the produc [ New ]

[godv]

I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the product image.

First, I purchased the "Travel Kit" (AKTTR-002) from the URL below.

https://gopro.com/en/us/shop/mounts-accessories/travel-kit/AKTTR-002.html

If you check the above URL, you can see that the product image contains the "Casey Semi Hard Camera Case" (ABSSC-002) of the following URL.

https://gopro.com/en/us/shop/lifestyle-gear/casey-semi-hard-camera-case/ABSSC-002.html

However, the product that actually arrived is shown in the image below.

The case was not "Casey Semi Hard Camera Case" (ABSSC-002), but "Compact Case" (ABCCS-001) at the following URL.

https://www.yodobashi.com/product/100000001004137099/

* Since the old product "Compact Case" (ABCCS-001) has been deleted from the GoPro official website, another store page is quoted.

Why is the product image on the homepage different from the product that actually arrived?

Is this a scam?

GoPro representative

@aenriquez 

@mariustanya 

@jefft 

We look forward to your reply.

[aenriquez]

Hello @godv. Just to check, is this a recent purchase? Could you please share with us the Sales Order number for reference?

[bkling]

Dear gopro

i have also received the wrong case. My order number MU-00584900.

Regards

[bkling]

This was in my order page.l

[bkling]

Helo..

@aenriquez 

@mariustanya 

@jefft 

Can assist me?

[aenriquez]

Thanks for providing your order details, @bkling. We've shared this out with the team. We'll keep you posted with any new information we get. Thanks!

[godv]

@aenriquez 

We are very sorry for the late reply.

This is a recent purchase.

This item was ordered at 23:29 on September 16, 2020 in Japan time.

The order number is "MU-00547480".

Thank you.

[paulop881]

Hello everyone,

I've had the exact same problem with order 'SO-3965515'. I was expecting the same hard case with the 'Adventure Kit' here: https://gopro.com/en/us/shop/mounts/adventure-kit/AKTES-002.html

Could you please investigate? I've received another case instead (the same one reported by the above customers).

Regards,

Paulo