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09-27-2020 04:07 AM
I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the produc
[ New ]I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the product image.
First, I purchased the "Travel Kit" (AKTTR-002) from the URL below.
https://gopro.com/en/us/shop/mounts-accessories/travel-kit/AKTTR-002.html
If you check the above URL, you can see that the product image contains the "Casey Semi Hard Camera Case" (ABSSC-002) of the following URL.
https://gopro.com/en/us/shop/lifestyle-gear/casey-semi-hard-camera-case/ABSSC-002.html
However, the product that actually arrived is shown in the image below.
The case was not "Casey Semi Hard Camera Case" (ABSSC-002), but "Compact Case" (ABCCS-001) at the following URL.
https://www.yodobashi.com/product/100000001004137099/
* Since the old product "Compact Case" (ABCCS-001) has been deleted from the GoPro official website, another store page is quoted.
Why is the product image on the homepage different from the product that actually arrived?
Is this a scam?
GoPro representative
We look forward to your reply.
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10-02-2020 04:06 PM
Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the...
[ New ]Hello @godv. Just to check, is this a recent purchase? Could you please share with us the Sales Order number for reference?
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10-03-2020 09:03 AM
Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f
[ New ]Dear gopro
i have also received the wrong case. My order number MU-00584900.
Regards

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10-03-2020 09:04 AM
Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f
[ New ]This was in my order page.l

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10-03-2020 06:06 PM
Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f
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10-03-2020 07:13 PM
Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f
[ New ]Thanks for providing your order details, @bkling. We've shared this out with the team. We'll keep you posted with any new information we get. Thanks!
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10-04-2020 05:52 AM
Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f
[ New ]
We are very sorry for the late reply.
This is a recent purchase.
This item was ordered at 23:29 on September 16, 2020 in Japan time.
The order number is "MU-00547480".
Thank you.
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10-04-2020 03:57 PM
Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f
[ New ]Hello everyone,
I've had the exact same problem with order 'SO-3965515'. I was expecting the same hard case with the 'Adventure Kit' here: https://gopro.com/en/us/shop/mounts/adventure-kit/AKTES-002.html
Could you please investigate? I've received another case instead (the same one reported by the above customers).
Regards,
Paulo