09-25-2020 10:31 AM
I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the product image.
First, I purchased the "Travel Kit" (AKTTR-002) from the URL below.
If you check the above URL, you can see that the product image contains the "Casey Semi Hard Camera Case" (ABSSC-002) of the following URL.
However, the product that actually arrived is shown in the image below.
The case was not "Casey Semi Hard Camera Case" (ABSSC-002), but "Compact Case" (ABCCS-001) at the following URL.
https://www.amazon.co.jp/%E3%80%90%E5%9B%BD%E5%86%85%E6%AD%A3%E8%A6%8F%E5%93%81%E3 % 80% 91GoPro-% E3% 82% B4% E3% 83% BC% E3% 83% 97% E3% 83% AD-% E3% 82% B3% E3% 83% B3% E3% 83% 91% E3 % 82% AF% E3% 83% 88-% E3% 82% B1% E3% 83% BC% E3% 82% B9-ABCCS-001 / dp / B07GTJCYQY
* Since the old product "Compact Case" (ABCCS-001) has been deleted from the GoPro official website, the Amazon page is quoted.
Why is the product image on the homepage different from the product that actually arrived?
Is this a scam?
We look forward to your reply.
09-29-2020 10:01 PM
I have the exact question, just got the travel kit today. I bought the travel kit because the image showing the Casey semi hard case, the one arrived is not semi hard, single zipper pull vs 2 in the photo, just a different case.
It's not right.
09-30-2020 03:55 AM
I had almos the same problem.
I had bought the Adventure Kit, which shows a semi hard case on the picture from website, and what I actually received was the lightweight case.
All of the items were ok, but the case was not.
It is not a huge problem, but it is not fair and it is not right.
10-05-2020 06:13 PM
Thank you for the details that you provided. We have passed this to the Ecomm team. We will keep you posted through this thread once we hear back from them.