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Hiker
Posts: 251

I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the produc

I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the product image.


First, I purchased the "Travel Kit" (AKTTR-002) from the URL below.


https://gopro.com/en/us/shop/mounts-accessories/travel-kit/AKTTR-002.html


If you check the above URL, you can see that the product image contains the "Casey Semi Hard Camera Case" (ABSSC-002) of the following URL.


https://gopro.com/en/us/shop/lifestyle-gear/casey-semi-hard-camera-case/ABSSC-002.html


However, the product that actually arrived is shown in the image below.


The case was not "Casey Semi Hard Camera Case" (ABSSC-002), but "Compact Case" (ABCCS-001) at the following URL.


https://www.amazon.co.jp/%E3%80%90%E5%9B%BD%E5%86%85%E6%AD%A3%E8%A6%8F%E5%93%81%E3 % 80% 91GoPro-% E3% 82% B4% E3% 83% BC% E3% 83% 97% E3% 83% AD-% E3% 82% B3% E3% 83% B3% E3% 83% 91% E3 % 82% AF% E3% 83% 88-% E3% 82% B1% E3% 83% BC% E3% 82% B9-ABCCS-001 / dp / B07GTJCYQY


* Since the old product "Compact Case" (ABCCS-001) has been deleted from the GoPro official website, the Amazon page is quoted.


Why is the product image on the homepage different from the product that actually arrived?


Is this a scam?


GoPro representative

 

 

@aenriquez 

@mariustanya 

@jefft 

 


We look forward to your reply.

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Highlighted
Sightseer
Posts: 1

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f

I have the exact question, just got the travel kit today.  I bought the travel kit because the image showing the Casey semi hard case, the one arrived is not semi hard, single zipper pull vs 2 in the photo, just a different case.

 

It's not right.

Highlighted
Tourist
Posts: 3

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f

I had almos the same problem.

I had bought the Adventure Kit, which shows a semi hard case on the picture from website, and what I actually received was the lightweight case.

All of the items were ok, but the case was not.

 

It is not a huge problem, but it is not fair and it is not right.

Highlighted
GoPro
Posts: 16,078

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the...

Thank you for the details that you provided. We have passed this to the Ecomm team. We will keep you posted through this thread once we hear back from them.