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Sightseer
Posts: 4

I'm not able to fully charge my gopro7

I got my new GoPRo 7 - I cannot get it to fully charge at 100%. it only goes up to between 89% and 95% - even after having it plugged for several hours. The most recent one, I had it plugged in for over 8 hours and still stayed at 95% (or less)/ I tried reseting to factory default, I tried charging it ON or OFF, I tried charging it with or without the mSD card, I tried using different charger cables and charger units, I even borrowed my friend's battery, to whom I know gets a full 100% charge. After doing all the steps outlined above, I'm still not able to get a full charge. In addition, the unit gets hot - sometimes VERY hot while charging. 

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GoPro
Posts: 18,687

Re: I'm not able to fully charge my gopro7

 

Hi @joell41752

 

Thanks for your efforts in troubleshooting the issue.

What SD card are you using?

If you have the HERO7 Black, please check this thread.

 

In addition to this, please make sure that the camera gas been updated to version 1.51.

https://gopro.com/update/hero7-black

 

 

Thanks!

Ej

 

 

 

 

 

 

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Sightseer
Posts: 4

Re: I'm not able to fully charge my gopro7

Also, firmware version is 1.51

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Sightseer
Posts: 4

Re: I'm not able to fully charge my gopro7

I am using the approved SD card from GoPro website: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

I'm using this: SanDisk Extreme PLUS UHS-I 32GB

 

And yes, the firmware is v1.51

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GoPro
Posts: 6,097

Re: I'm not able to fully charge my gopro7

Hi @joell41752,

 

 

 

Please try to Reset your camera,  drain the battery then charge it again. 

Observe is same issue will reoccur. 

 

Regards,

-Jay 

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Sightseer
Posts: 4

Re: I'm not able to fully charge my gopro7

graytree76514 - not included on my original post - after I reset my camera to factory defaults, I did used my friends battery - the one that I know for sure charges at 100% on his camera. the battery was on 2% when I used it and started charging it. from 2% - the charge went up to only 39% in 4 hours, while the unit is turned off, without an SD card. 

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GoPro
Posts: 6,097

Re: I'm not able to fully charge my gopro7

 

Hi @joell41752,

 

Got it. 

If that's the case you may try to install a new firmware manually again and if it fails again. 

You may return that camera to the shop or contact our customer support team to report that camera as defective unit. 

 

You may contact them via phone chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay