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Reply
Tourist
Posts: 2
Accepted Solution

I have a problem with my very new remote and Session 4. The remote won't charge or power on?

The remote has only been used once before so I am very frustrated. The GoPro Session 4 is also playing up. The camera seems to only film for 8 seconds and then switches itself off? If I push the record button again it records over the previous 8 seconds and then stops again? Please help.

 


Accepted Solutions
GoPro
Posts: 8,456

Re: I have a problem with my very new remote and Session 4. The remote won't charge or power on?

 

Hi @rowan123

 

 

Do you have the Smart Remote or the Remo? As a general troubleshooting please try to plug it to a difference power source.

 

Regarding the issue on your camera, this can be on the software, the SD card or the camera itself.

What SD card are you using?

Please test the camera using a different mode (photo, time lapse etc). Check if it will encounter an issue.

Also, you can try take the SD card out and navigate through the options on your camera. See if it will freeze or if it will switch itself off.

If doesn't, there's a chance that it is an SD card issue. If it does, please run manual software update.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

 

 

View solution in original post


All Replies
GoPro
Posts: 8,456

Re: I have a problem with my very new remote and Session 4. The remote won't charge or power on?

 

Hi @rowan123

 

 

Do you have the Smart Remote or the Remo? As a general troubleshooting please try to plug it to a difference power source.

 

Regarding the issue on your camera, this can be on the software, the SD card or the camera itself.

What SD card are you using?

Please test the camera using a different mode (photo, time lapse etc). Check if it will encounter an issue.

Also, you can try take the SD card out and navigate through the options on your camera. See if it will freeze or if it will switch itself off.

If doesn't, there's a chance that it is an SD card issue. If it does, please run manual software update.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

 

 

Tourist
Posts: 2

Re: I have a problem with my very new remote and Session 4. The remote won't charge or power on?

It's a smart remote. I've tried a number of power sources for both my session 4 and the remote but both are playing up. The remote won't charge or power up. The session 4 camera also only films for 8secs and then stops.

GoPro
Posts: 8,456

Re: I have a problem with my very new remote and Session 4. The remote won't charge or power on?

 

Hi @rowan123

 

If you have tried the suggested steps listed above and it's still the same, please reach out to our Support Team to check on this further.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej