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Tourist
Posts: 4

I cannot get my external mic adapter to work with my hero five or five session

I cannot get my external mic adapter to work with my hero five or five session

GoPro
Posts: 12,088

Re: I cannot get my external mic adapter to work with my hero five or five session

 

Hi @gonzo1903

 

Let's try to isolate where the issue is. What seems to be happening, are you getting any sound/noise or is the recording totally silent?

 

Have you tested the cameras, are you also getting issues when recording using the unit itself?

 

How long have you had the mic adapter? We'll wait for your response.

 

Regards,

Ej

Tourist
Posts: 4

Re: I cannot get my external mic adapter to work with my hero five or five session

 It is all new equipment.  I Purchased the microphone and thought that you may be the problem brought it back and replaced it still having the same problem. I think the issue was with the adapter. There is absolutely no noise unless I plug-in a power source while recording then I get background noise through the power source 

GoPro
Posts: 9,299

Re: I cannot get my external mic adapter to work with my hero five or five session

Hello @gonzo1903

 

Thank you for posting back. See if this issue maybe related to the effect of using the QuikCapture button, and whether or not you are using a powered mic. Please check out the articles below: 

  1. External microphone information with the Pro 3.5mm Mic Adapter
  2. HERO5 Session External Microphone Information

  3. External Microphone Recommendations

Hope this helps. 

 

Thanks, 

Marius

Tourist
Posts: 4

Re: I cannot get my external mic adapter to work with my hero five or five session

Thank you but I have all this information the microphone I am using is listed and I have updated manually all three of my devices I have two hero five black and one hero five session and none of them work I believe the Adapter may be defective. I am trying to use one of the microphones listed I thought it may be defective I returned it and Purchased another to no avail.
GoPro
Posts: 9,299

Re: I cannot get my external mic adapter to work with my hero five or five session

Hi @gonzo1903

 

Did you mean you have a second mic adapter already? Or were you referring to the microphone? At any rate, it would be best to get in touch with our Support team for further assistance regarding this matter. You can connect with them via phone or chat here: https://gopro.com/help/ContactUs

Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 4

Re: I cannot get my external mic adapter to work with my hero five or five session

 No I picked up a second microphone returned one and picked one up thinking that the microphone may be bad this did not solve my problem I have already gotten in contact with GoPro they are working on it it is very slow going 

GoPro
Posts: 12,088

Re: I cannot get my external mic adapter to work with my hero five or five session

 

Hi @gonzo1903

 

Thank you for reaching out to our Support Team. They should be able to handle the issue accordingly and exhaust everything to come up with the best resolution/ recommendation.

 

Feel free to post back for any updates.

 

Best,

Ej