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Tourist
Posts: 2

How do I reset my smart remote to factory default?

I bought a new Hero 6 black just a week ago, and a Smart remote to go with it. Everything worked fine and I tested at home in USA. I am now out of country in Australia and remote is erratic. Keeps searching for camera and freezes.

I have reset all connections on camera and paired again from remote. But I think the problem is worse and remote may have 3 pairings to my same one and only camera. How do I reset smart remote to factory default?

I tried one solution of pressing power and red button together on remote for 10-20 seconds numerous times and remote doesn’t reset.

Same problem continues - camera and GoPro connect and reconnect few times and eventually smart remote freezes till I press power button for 8 seconds to power remote.

Remote is very key to how I plan to use this camera on my vacation and I need help.
GoPro Community Manager
Posts: 5,853

Re: How do I reset my smart remote to factory default?

@tbird2018 - Sounds like you're doing the correct method. Here are the instructions: "Press and hold the Power/Mode button on the remote for about 8 to 10 seconds. The remote will power off and can then be powered back on if that's what you want to do."

 

If you give our team in Australia a call at 61 1800 247034 or 1 800 878 914, they can help you with this.

 

Thanks,
Jeff

Tourist
Posts: 2

Re: How do I reset my smart remote to factory default?

I want to reset the smart remote so it forgets all the cameras it has been paired with. Holding the power and the red button pressed together for 10-20 seconds only powers down the remote. It does not reset - how do I do that?
GoPro Community Manager
Posts: 5,853

Re: How do I reset my smart remote to factory default?

Turning it off and back on is how the Smart Remote resets. I'm not sure there is a way to make it forget pas pairings.

Sightseer
Posts: 1

Re: How do I reset my smart remote to factory default?

The 8 second rests on the power/mode button helped me too! 😀👍🙌