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Hiker
Posts: 428

How do I manually update The Remote?

[ New ]

How do I manually update The Remote?


I checked the URL below, but I can't update The Remote manually.


https://gopro.com/en/us/update/the-remote


Does anyone have a URL that explains in an easy-to-understand manner in videos?

 

@GoPro 


Create an easy-to-understand video that explains how to manually update The Remote and share it with your users.


Someone please help me


Accepted Solutions
Backpacker
Posts: 7,536

Re: How do I manually update The Remote?

[ New ]

You need to transfer the update file to the root directory of your SD card.

Your GoPro remote must also be paired with your camera.  If you have mutiple camera's paired, when you power on the remote, you need to select the camera which has the update file on it.

View solution in original post


All Replies
GoPro
Posts: 28,439

Re: How do I manually update The Remote?

[ New ]

Hi @godv

 

1. Download the new software to your computer.

2. Transfer the software to your camera’s SD card.

3. Insert the SD card back into your camera and power it on.

4. Power on your remote. The update should start automatically. Your remote will let you know when the update is complete.

5. Press the Shutter button on your remote to restart.

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej

Hiker
Posts: 428

Re: How do I manually update The Remote?

[ New ]

@aragon1006 

 

 

Thank you for your reply.


Is there a video of how to manually update The Remote?


It would be helpful if there was an explanation video.

Hiker
Posts: 10

Re: How do I manually update The Remote?

[ New ]

The Remote update didn't seem to work for me, nothing seemed to happen.

The manual update instructions state that the update file is a zip file but the file downloaded is a bin file.

However, as instructed I transferred the bin file to the SD card and followed the instructions exactly but no confirmation was displayed on the remote.

Is it possible to see what the software version is on the remote?

 

Backpacker
Posts: 7,536

Re: How do I manually update The Remote?

[ New ]

You need to transfer the update file to the root directory of your SD card.

Your GoPro remote must also be paired with your camera.  If you have mutiple camera's paired, when you power on the remote, you need to select the camera which has the update file on it.

Hiker
Posts: 10

Re: How do I manually update The Remote?

[ New ]

Ok thanks, I did copy the update file to the root directory and it must have done the update as the version number of the remote is shown very briefly as you power it on and it is showing 1.2.0 so all ok now.

Hiker
Posts: 428

Re: How do I manually update The Remote?

[ New ]

@aragon1006 

 

 

The manual update procedure described in the URL below, such as the downloaded file being a bin file instead of a zip file, is very difficult to understand.


https://gopro.com/en/us/update/the-remote


Create a video that clearly explains how to manually update The Remote.


I need a video that clearly explains how to manually update The Remote.


Please respond as soon as possible.

Highlighted
Hiker
Posts: 10

Re: How do I manually update The Remote?

[ New ]

Hi godv

The mention of the zip file in the instructions is not correct, just download the bin file and transfer it to the root directory on the SD card and then power up the camera follwed by the remote and it should update.

You can see the software version of the remote briefly as you power it on so you can check if it does the update correctly.

Hope this helps.

Hiker
Posts: 428

Re: How do I manually update The Remote?

[ New ]

@aragon1006 

@speedwatch 

 

 

Is there a video of how to manually update The Remote that even a beginner like me can understand?

GoPro
Posts: 28,439

Re: How do I manually update The Remote?

[ New ]

Hello @godv

 

We do not have an official video guide available but we'll have this shared with the team.

 

Thanks!

Ej

Hiker
Posts: 428

Re: How do I manually update The Remote?

[ New ]

@aragon1006 

 

 

Thank you for your reply.


As soon as possible, ask the YouTube channel below to create a video explaining how to manually update The Remote.

 

 

https://www.youtube.com/channel/UClwg08ECyHnm_RzY1wnZC1A/featured

 


Please provide an easy-to-understand video for beginners like me.


Thank you

Hiker
Posts: 23

Re: How do I manually update The Remote?

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Dear Speedwatch, thank you, thank you, thank you!!! I spent a whole afternoon trying to figure out the bin file conversion before reading your post. You were a great help!! God bless you friend
Backpacker
Posts: 7,536

Re: How do I manually update The Remote?

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Hi @aragon1006 

Is there a way to "ignore" a user so we don't keep seeing them keep repeating posts again and again?  Or do we just have to report them for spamming the forums so they are removed?