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Hiker
Posts: 10

How do I get a replacement windscreen for my hero 9 black media mod.

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How do I get a replacement windscreen for my hero 9 black media mod. I left it in a rental car and ca not get it back. I called GoPro to see if they could send me a new one. They said that they did not have them separately and that I would have to buy a whole new media mod!

first of all I can't afford to buy a new one. And second, what do I Do with the old one I Amy very disappointed with the warranty and will think twice before I buy another GoPro product 


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Hiker
Posts: 10

Re: How do I get a replacement windscreen for my hero 9 black media mod.

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Update: I called them back and they sent me a new one. 

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Hiker
Posts: 10

Re: How do I get a replacement windscreen for my hero 9 black media mod.

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Update: I called them back and they sent me a new one. 

Sightseer
Posts: 1

Re: How do I get a replacement windscreen for my hero 9 black media mod.

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What number did you call? I have the same problem.
Hiker
Posts: 10

Re: How do I get a replacement windscreen for my hero 9 black media mod.

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I called the GoPro support number, twice, the first time unsuccessful, but the second time the lady on the phone was very helpful, and sent me a replacement for free. Sometimes it's a hit and miss. I also searched all over the internet for one, but could not find it. To get a hold of GoPro though, you have to request a call back.here is the link: https://gopro.com/help/ContactUs