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Reply
Anonymous
Posts: 0
Accepted Solution

Housing mounting tabs broke off, what can I do?

[ Edited ]

Yo. Took the camera out for the first time, popped it on my three way and tighten the thumbscrew. One of the housing hole ears broke off. Do I need to buy a whole new camera or what????????


Accepted Solutions
Highlighted
GoPro
Posts: 217

Re: Housing mounting tabs broke off, what can I do?

[ Edited ]

Hello Everyone,

 

Definitely a bummer to hear the connection tabs on your housing have broke. We judge each situation on a case by case basis. In order for us to fully assess your case we'll need to collect more information. When you have a broken housing we will need you to contact our Support Team so we can get a case started. Be prepared with the following:

 

- A description of how the housing broke.

- A picture of the broken housing.
- Your camera's serial number.

 

Please keep in mind we are generally unable to offer replacements when there is some kind of force or impact involved. You can contact Customer Support using this link http://gopro.com/contact-us and they will be happy to help. Feel free to respond back here to let us know how everything is resolved.

Thanks!

Eric G
Go Pro Support Hub Moderator

View solution in original post


All Replies
GoPro
Posts: 344

Re: Broken!

Hi lilallycat, 

 

I'm really sorry to hear about your broken housing. In order to see how best to help out we're gonna need you to either call in or email us so that we can set up a support case for you. 

 

You can definitely reach out to us HERE

 

 

Anonymous
Posts: 0

Re: Housing hole ears broke off, what can I do?

Same thing happened to me. My ear on the case fell of and I don't want to pay for another one because I got mine in June and it already broke.
Tourist ked
Tourist
Posts: 1

Re: Housing hole ears broke off, what can I do?

The housing hole ears are too weak. I mounted my camera on my bicycle handlebars for a 337 miles (15hour) race and the camera just fell off after 12 hours. In order to follow my team I had to leave the camera in the road. Smiley Frustrated

Highlighted
GoPro
Posts: 217

Re: Housing mounting tabs broke off, what can I do?

[ Edited ]

Hello Everyone,

 

Definitely a bummer to hear the connection tabs on your housing have broke. We judge each situation on a case by case basis. In order for us to fully assess your case we'll need to collect more information. When you have a broken housing we will need you to contact our Support Team so we can get a case started. Be prepared with the following:

 

- A description of how the housing broke.

- A picture of the broken housing.
- Your camera's serial number.

 

Please keep in mind we are generally unable to offer replacements when there is some kind of force or impact involved. You can contact Customer Support using this link http://gopro.com/contact-us and they will be happy to help. Feel free to respond back here to let us know how everything is resolved.

Thanks!

Eric G
Go Pro Support Hub Moderator

Anonymous
Posts: 0

Re: Housing mounting tabs broke off, what can I do?

GoPro Hero (Walmart Purchase in August 2015)...

 

One of the plastic tabs broke right off without much effort.   The fact that the case is not replaceable means Gopro should have considered this when they produced the tabs (maybe make them out of metal).

 

Either way I got my RMA and sent it to Gopro for replacement....Only problem was they are out of stock and I am waiting for them to get them in to get my replacement...so...wait wait wait.

 

KxR

GoPro
Posts: 217

Re: Housing mounting tabs broke off, what can I do?

Hi @Anonymous,

 

While GoPro does design the mounting parts and housings to be durable they inevitably do break in many situations involving force or impact. This is partly by design because many of our users wear the camera on their heads and bodies. If the camera never broke away in a fall or crash the likelihood of being injured by it would be far higher for the users. We would always prefer the parts to break away than potentially injure someone.

 

Thanks,

Eric G.

Support Hub Moderator

Anonymous
Posts: 0

Re: Housing mounting tabs broke off, what can I do?

Hello Eric,

 

I agree with you on them breaking off before someone gets injured.  But in my case there was no "impact" more like bumping into something.  

 

Either way it is obvious that the tabs break off fairly easily.   I would suggest making the case replaceable due to this design.  

 

Thanks