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Tourist
Posts: 4

Hola, he echo un pedido hace una semana y aún no me a llegado, vivo en canarias

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GoPro
Posts: 32,093

Re: Hola, he echo un pedido hace una semana y aún no me a llegado, vivo en canarias

[ New ]

Hi @epicexpert80537

 

Since the order did not complete, no cancellation is needed.

Any pending charges will automatically be reversed.

 

Order-related concerns are also best handled by our Support Team.
You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Thanks!

Ej

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GoPro
Posts: 16,014

Re: Hola, he echo un pedido hace una semana y aún no me a llegado, vivo en canarias

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Hello @epicexpert80537. I was able to locate Sales Order MP-04918575 associated with the email address on your Support Hub profile and it is showing as canceled due to battery restrictions in your order. The order didn't go through.

Tourist
Posts: 4

Re: Hola, he echo un pedido hace una semana y aún no me a llegado, vivo en canarias

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Hola, entonces qué tendría que hacer si no me mandan la baterías?
GoPro
Posts: 21,675

Re: Hola, he echo un pedido hace una semana y aún no me a llegado, vivo en canarias

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Hello, @epicexpert80537. You may purchase the Dual Battery Charger + Battery from local resellers or stores. 

Tourist
Posts: 4

Re: Hola, he echo un pedido hace una semana y aún no me a llegado, vivo en canarias

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Entonces cancelo el pedido?
O como me devuelven el dinero?
GoPro
Posts: 32,093

Re: Hola, he echo un pedido hace una semana y aún no me a llegado, vivo en canarias

[ New ]

Hi @epicexpert80537

 

Since the order did not complete, no cancellation is needed.

Any pending charges will automatically be reversed.

 

Order-related concerns are also best handled by our Support Team.
You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Thanks!

Ej