Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Hiker
Posts: 8

Re: Hero9 - Media Mod not recognized

[ New ]

I received a replacement Media Mod today, earlier than expected.

The real news: stuff still does not workIMG_20210309_082416.jpg

IMG_20210309_082224.jpg

GoPro
Posts: 24,475

Re: Hero9 - Media Mod not recognized

[ New ]

Hi @jbleveque

 

Sorry for any trouble caused. Have you tried resetting the camera?

It will be best to reach out to Support to follow up on your case.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Hiker
Posts: 8

Re: Hero9 - Media Mod not recognized

[ New ]

Did that again. Now it's the camera that will get sent back.

Hiker
Posts: 8

Re: Hero9 - Media Mod not recognized

[ New ]

I finally received a replacement that works. It only took 7 weeks since I noticed the problem for it to be solved...

Now that the mod and camera recognize each other, I noticed the external audio does not work with a standard electret microphone. I have to use a cell phone adapter on the jack, for the mod to pick up the sound through that mike.

GoPro
Posts: 24,475

Re: Hero9 - Media Mod not recognized

[ New ]

Hi @jbleveque

 

Glad to hear that you have the replacement unit.

 

Regarding the audio concern, here are some links you may check:

External Microphone Recommendations

Connecting an External Microphone

 

Thanks!

Ej