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Tourist
Posts: 2

Hero 9 Black V01.52 and Remote 2.0 V1.1.0 will not connect

[ New ]

I have use most of the weekend to trying to connect my new GoPro Hero 9 Black and Remote 2 V1.1.0

 

What I read in the manual is what I must do the following:
Turn on Hero 9 - Go to "Connections" Turn on "Wireless Connections" - Press "Connect Device"
Then: Turn on the Remote device and put it in Pairing mode.   But they never get connected.

 

Have seen thousands of youtube videos, read a lot websites, but none of it has been able to help me further

 

Want a detailed guide showing how to Hero 9 Black and
Remote 2.0 can be connected ..

GoPro
Posts: 26,061

Re: Hero 9 Black V01.52 and Remote 2.0 V1.1.0 will not connect

[ New ]

Hi @stonefox

 

How was the last update done on your camera?

Were you able to go through the links below:

The Remote: Troubleshooting

The Remote: How to Use

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Hero 9 Black V01.52 and Remote 2.0 V1.1.0 will not connect

[ New ]

Hi
I chat with a supporter yesterday and we find out what the remote I have isn't to Hero 9 Black. Then I order my stuff with GoPro, there inform me uncorrect about which one  remote is for Hero 9 Black

but I'm confused as I do not know what to do next. Can you figure it out for me?

 

Case 09818596. and 09818474

GoPro
Posts: 5

Re: Hero 9 Black V01.52 and Remote 2.0 V1.1.0 will not connect

[ New ]

Hi @stonefox,

 

Thanks for reaching out and for the information you provided. Please know that Remote 2.0 is not compatible with the HERO9 Black camera. 

 

For your reference, here is the remote that is compatible with the HERO9 Black camera:


The Remote: https://gopro.com/en/us/shop/mounts-accessories/the-remote/ARMTE-003.html

 

Thanks!