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Sightseer
Posts: 1

Hero 8 black record button not working with protective housing on

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I got the protective housing for my GoPro Hero8 black this weekend and I noticed I cant begin or stop recording with the housing on. The power on button works with the housing on but the record button does not. I have to remove the GoPro from the housing and begin recording before I put it back in or start recording from the GoPro app which is a huge pain. Is this common or did I just happen to get a housing with a faulty record button
GoPro
Posts: 27,018

Re: Hero 8 black record button not working with protective housing on

[ New ]

Hi @boldhike61730

 

Do you observe the same when the camera is on its own?

If it's the same, see if re-flashing the software will help. Follow the manual update steps on 

 

If it's only observed when the camera is on the housing, please let our Support Team check on this further. https://gopro.com/help/ContactUs

You may also refer to the same store/shop you got the housing from for a faster turnaround.

 

Thanks!

Ej