Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Hero 7 Black Battery Issues

I bought a new Hero 7 Black on 1 Oct 2018 in Singapore. I found out the battery is not working anymore since last month no matter how long it has been charged.

 

Can I know if I can get a replacement of the battery since it is still within 1 year warranty?

 

Thanks.


Accepted Solutions
Highlighted
GoPro
Posts: 11,320

Re: Hero 7 Black Battery Issues

Hello @rockyflash14. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to help you with the case. You may reach them by phone or chat. When you do, make sure you have camera details and proof of purchase handy for reference. Best regards!

View solution in original post


All Replies
Highlighted
GoPro
Posts: 11,320

Re: Hero 7 Black Battery Issues

Hello @rockyflash14. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to help you with the case. You may reach them by phone or chat. When you do, make sure you have camera details and proof of purchase handy for reference. Best regards!