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Reply
Sightseer
Posts: 1

Hero 5 stuck in "USB connected" when connected to the karma grip

When i connect my camera to my karma grip, it usually says usb connected for about 3 seconds, however, out of nowhere it just stays on that screen.

Hiker
Posts: 8

Re: Hero 5 stuck in "USB connected" when connected to the karma grip

[ Edited ]

i have had this happen to mine. i did a reset on the grip and removed the battery from the hero, then started both back up and it seems to have done the job. 

Sightseer
Posts: 1

Re: Hero 5 stuck in "USB connected" when connected to the karma grip

HI, I have sam issue. Please help.

 

roman.


@mplodge2017 wrote:

When i connect my camera to my karma grip, it usually says usb connected for about 3 seconds, however, out of nowhere it just stays on that screen.


 

GoPro Community Manager
Posts: 5,837

Re: Hero 5 stuck in "USB connected" when connected to the karma grip

Try removing the camera from the harness and the stabilizer from the Karma Grip, then put it all back together. If that doesn't help get the connection reestablished, please reach out to our Support team directly at https://gopro.com/help/PKBContactus and we'll try to get this resolved for you.

 

Thanks,

Jeff