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Sightseer
Posts: 1

Hero 4 BacPac doesn’t charge

Hello,

the bacpac battery of my camera doesn’t charge anymore.
It shows the read light and the bottom line of the battery appears but it doesn’t charge.

I’ve already tried:

Method #1: Try charging the BacPac while it’s connected to a powered ON camera. Here are the steps you should take:
Connect the BacPac to a camera that’s powered ON.
Connect the BacPac to the computer USB or AC wall charger.
Wait 3 minutes.
Disconnect the BacPac from the camera.
The red LED should come on to indicate charging. If not, move on to method #2.
Method #2: Try charging the BacPac after disconnecting if from a powered ON camera. Here are the steps you should take:
Connect the BacPac to a camera that's powered ON.
Disconnect the BacPac from the camera.
Connect the BacPac to the computer USB or AC wall charger.
Wait 3 minutes and the red LED should come on to indicate charging.
If the red LED still does not come on to indicate charging, leave the BacPac disconnected from the camera and charger for 24 hours, then try charging again.

Both ways didn’t work.

The BacPac wasn’t used/charged for about 8 months.

I’m looking forward to hearing from you.

Kind regards,
Sg
GoPro
Posts: 3,924

Re: Hero 4 BacPac doesn’t charge

Hi Sg,

 

@quickbeach26567

 

Sorry to hear that the BacPac isn't charging. It may be best to work with our Support Team on this one. You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Cheers,

Ryan