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%3CLINGO-SUB%20id%3D%22lingo-sub-212625%22%20slang%3D%22en-US%22%3EHero%203%20waterproof%20case%20latch%20broke%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-212625%22%20slang%3D%22en-US%22%3ELooking%20for%20assistance%20with%20my%20son's%20Hero%203%20waterproof%20case%20latch%20that%20had%20broken.%20We%20were%20in%20Florida%20and%20couldn't%20use%20it%20snorkeling.%20We%20were%20disappointed%20he%20couldn't%20use%20the%20gopro%20and%20don't%20want%20this%20to%20happen%20again.%20What%20can%20you%20do%20to%20help%20us%20before%20we%20go%20back%20to%20use%20it%20underwater%20again%3F%20Thanks!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-212625%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECases%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHousings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-212824%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%203%20waterproof%20case%20latch%20broke%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-212824%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68797%22%20target%3D%22_blank%22%3E%40fireytree26674%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20what%20happened.%20We%20definitely%20don't%20want%20the%20broken%20latch%20to%20get%20in%20the%20way%20of%20your%20next%20vacations.%20The%20latch%20is%20not%20sold%20as%20a%20part%20on%20the%20web%20store%20anymore.%20You%20can%20reach%20out%20to%20our%20Support%20team%20so%20they%20can%20look%20into%20options%20for%20you.%20You%20can%20call%20or%20chat%20with%20them%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2
Accepted Solution

Hero 3 waterproof case latch broke

Looking for assistance with my son's Hero 3 waterproof case latch that had broken. We were in Florida and couldn't use it snorkeling. We were disappointed he couldn't use the gopro and don't want this to happen again. What can you do to help us before we go back to use it underwater again? Thanks!

Accepted Solutions
GoPro
Posts: 8,334

Re: Hero 3 waterproof case latch broke

Hello @fireytree26674

 

Sorry to hear about what happened. We definitely don't want the broken latch to get in the way of your next vacations. The latch is not sold as a part on the web store anymore. You can reach out to our Support team so they can look into options for you. You can call or chat with them through https://gopro.com/help/ContactUs

 

Best regards, 

Marius

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All Replies
GoPro
Posts: 8,334

Re: Hero 3 waterproof case latch broke

Hello @fireytree26674

 

Sorry to hear about what happened. We definitely don't want the broken latch to get in the way of your next vacations. The latch is not sold as a part on the web store anymore. You can reach out to our Support team so they can look into options for you. You can call or chat with them through https://gopro.com/help/ContactUs

 

Best regards, 

Marius