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Tourist
Posts: 4

Hero (2018) battery update

[ New ]
It has been a while since I have used my gopro hero (2018). The battery that I have for it will not work so I have to connect it to a power source without the batter in it. I am about to go get a new rechargable battery but I got a notification that the camera needs to update in order to use the new battery. However, when I try to update the camera, it says that the battery is too low to perform the update. How can I update my camera so that I can use a new battery if it won't let me update my camera because of the broken battery.
Capture+_2020-06-03-16-20-09.png

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GoPro
Posts: 25,019

Re: Hero (2018) battery update

[ New ]

Hi @toughexper83115

 

The new battery version will not be recognized by your camera unless the update is completed.
It will be best to get the original battery for the HERO(2018).

See https://gopro.com/en/us/shop/accessories/rechargeable-battery/AABAT-001.html

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej
 

 

 

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All Replies
GoPro
Posts: 25,019

Re: Hero (2018) battery update

[ New ]

Hi @toughexper83115

 

The new battery version will not be recognized by your camera unless the update is completed.
It will be best to get the original battery for the HERO(2018).

See https://gopro.com/en/us/shop/accessories/rechargeable-battery/AABAT-001.html

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej