01-02-2021 03:43 AM
Handler Mount malfunction[ New ]
I was hiking in the Adirondacks yesterday for my first day of 2021. I received the GoPro HERO 9 for Christmas as my only gift. I used it for my first time on 1-1-2021 and had it secured to the Handler Mount. As I was hiking it detached from the handler mount and now is lost in 4 inches of snow somewhere below a summit. One minute it was attached, the next it wasn't...I've heard of previous Handler Mount malfunctions....I'm super upset :| has anybody else had an issue. I can't afford another GoPro 9 unfortonately :(
01-03-2021 03:27 PM
Re: Handler Mount malfunction[ New ]
Sorry to hear about what happened, @jpage001. If you contact our Suppor team, they will be able to look into options for you. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.
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