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Highlighted
Tourist
Posts: 2
Accepted Solution

Handlebar mount

So I have a handlebar mount the screw at the top keeps on moving as I turn the fastener? I think its called. I've tried putting a flathead screwdriver in the gap but it still won't budge any ideas?

20190109_183156.jpg

Accepted Solutions
GoPro
Posts: 3,505

Re: Handlebar mount

 

Hi @snowysand64501

 

 

Please contact our customer support team via phone or chat.

 

Replacement is needed for that.

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: Handlebar mount

 

Hi @snowysand64501,

 

Can you please upload a video instead so that we can check if it's possible. 

 

Or you can contact our customer support team and send the video to them instead so that they can immediately take action if replacement is needed.

 

You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Tourist
Posts: 2

Re: Handlebar mount

Ok, I have removed one Thread and thumbscrew and I can't use a screwdriver or anything else 

Here is a Link to the video: https://youtu.be/K2lnHwcHjb0

GoPro
Posts: 3,505

Re: Handlebar mount

 

Hi @snowysand64501

 

 

Please contact our customer support team via phone or chat.

 

Replacement is needed for that.

 

Regards,

-Jay