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Tourist
Posts: 2

Handlebar / Seatpost / Pole Mount FAILURE WHILST RIDING

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IMG_20200611_131333 1.jpgIMG_20200611_131338 1.jpgIMG_20200611_131356.jpgIMG_20200611_131411 1.jpgIMG_20200611_131438.jpgIMG_20200611_131429 1.jpgHi, whilst using the handlebar mount on my road bike the mount failed (plastic clamp sheered) resulting in my hero8 coming off the bike. Very lucky to find it on the road about a mile after noticing it had come off.Unfortunatley I lost the lens protecter from the Hero8 case though. I was recording on Timewarp and have it saved on my cloud. Can this product be returned and replaced ??

IMG_20200611_131356 1.jpg
GoPro
Posts: 14,905

Re: Handlebar / Seatpost / Pole Mount FAILURE WHILST RIDING

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Sorry to hear about what happened, @bruciem1. We want to look at what happened to see how we can help. Please contact our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.