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Tourist
Posts: 2

HERO 7 Black Frame doesn't fit Shorty mount

[ New ]

The frame that came with the HERO 7 Black fits the mount that came with it, but it doesn't seem to fit the shorty stick.

problem.jpg

As you can see, the Shorty's hinge is warped to form a W. I can't even screw in the thumbscrew all the way.

Can it be replaced?

 

Thanks


Accepted Solutions
GoPro
Posts: 14,905

Re: HERO 7 Black Frame doesn't fit Shorty mount

[ New ]

@kickbub, does the screw go all the way through if the Mounting Frame isn't attached? Can you also test using a thumb screw (one that came with your camera) to further isolate the problem?

If you continue to experience difficulty with attaching your GoPro's Mounting Frame with the GoPro Shorty mount, let our Support team know so they can further look into options for you. Or given that this is a recent purchase and out-of-the-box issue, kindly reach out to the retailer so they can help you with the next steps.

View solution in original post


All Replies
GoPro
Posts: 28,708

Re: HERO 7 Black Frame doesn't fit Shorty mount

[ New ]

Hi @adeptjump4314

 

Please make sure that the holes on the mounting tab and the Shorty are aligned, this will allow the screw to go all the way through.

You may also test a thumb screw (one that came with your camera).

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

Tourist
Posts: 2

Re: HERO 7 Black Frame doesn't fit Shorty mount

[ New ]

The holes are already aligned. I think that the gaps that the shorty provides are too narrow for the frame.

GoPro
Posts: 14,905

Re: HERO 7 Black Frame doesn't fit Shorty mount

[ New ]

@kickbub, does the screw go all the way through if the Mounting Frame isn't attached? Can you also test using a thumb screw (one that came with your camera) to further isolate the problem?

If you continue to experience difficulty with attaching your GoPro's Mounting Frame with the GoPro Shorty mount, let our Support team know so they can further look into options for you. Or given that this is a recent purchase and out-of-the-box issue, kindly reach out to the retailer so they can help you with the next steps.