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Tourist
Posts: 4

Gopro4 ne demarre plus ecran fige

Bonjour. Après  avoir allumé ma gopro l écran tactile se figé je ne peux pas filmé aucun accès au différents menus. J'ai changé la carte mémoire et fait une mise à jour et elle est toujours bloqué que faire ?

Merci pour votre aide

GoPro
Posts: 8,289

Re: Gopro4 ne demarre plus ecran fige

Hello @quickdusk22034

 

Is the camera screen frozen on a specific page? Do the buttons function at all? The Mode button should allow you to navigate through the menu; the Shutter button allows selection). Did you update the camera manually? Is it a recommended SD card that you are using as listed here?

 

Thanks, 
Marius

Tourist
Posts: 4

Re: Gopro4 ne demarre plus ecran fige

Bonjour, j avais fait une mise à jour il y a quelques semaines avec l ancienne carte sd qui a fonctionné pendant 2ans c était une SanDisk 64gb. Ce matin j'ai changé pour une SanDisk extrême microSDHC UHS-1 La caméra a fonctionné photo et vidéo mais cette après midi après plusieurs heures arrêté elle ne fonctionne plus à nouveau. Je l allume pas d image sur l écran aucun bouton ne fonctionne et je dois enlever la batterie pour l éteindre. Est-ce que je dois refaire une mise à jour avec la nouvelle carte mémoire. Merci encore 

GoPro
Posts: 10,573

Re: Gopro4 ne demarre plus ecran fige

 

Hi @quickdusk22034

 

Yes. Please do a manual software update with the new SD card.

 

Should you need further assistance, you may refer to our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

Tourist
Posts: 4

Re: Gopro4 ne demarre plus ecran fige

Bonjour, j'ai effectué la mise à jour en suivant la procédure décrite sur le site.Au début la caméra ne s allumait pas après plusieurs essais la mise à jour à démarré normalement j'ai effectué quelques essais en filmant et en prenant des photos j'ai pu aller sur les différents menus,j'ai eteind la caméra et le lendemain elle ne fonctionne plus.Quand je l allume l écran LCD est noir pas d image je ne peux pas filmer et plus d accès aux menus.Que faire ???

Merci

GoPro
Posts: 10,573

Re: Gopro4 ne demarre plus ecran fige

 

Hi @quickdusk22034

 

Thanks for giving us an update. At this point, It's best to refer to our Support Team.  https://gopro.com/help/ContactUs

 

 

Regards,

Ej

Tourist
Posts: 4

Re: Gopro4 ne demarre plus ecran fige

Bonjour,

Après plusieurs essais la caméra filme mais très peu de temps et de fraçon aléatoire.Elle s'arrête encours de film et l'écran devient noir.J'ai effectué le test en enlevant la carte SD et l'ecran est également noir pas d'image et pas d'accès au menu.

Qui peut m'aider ?Woman SadWoman Frustrated

GoPro
Posts: 10,573

Re: Gopro4 ne demarre plus ecran fige

 

Hi @quickdusk22034

 

Thank you for your efforts in going through the troubleshooting steps. If the issue appears to be happening even without the SD card then it's possible that it's already on the unit itself.

 

The next step is to look into the warranty options of your camera. You may refer to our Support Team for assistance. You can reach them by phone or chat https://gopro.com/help/ContactUs

 

 

Regards,

Ej