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%3CLINGO-SUB%20id%3D%22lingo-sub-141271%22%20slang%3D%22en-US%22%3EGopro%20session%205%20frame%20mount%20broke%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-141271%22%20slang%3D%22en-US%22%3E%3CP%3EHi!%20I%20can't%20reach%20GoPro%20by%20chat%20and%20I%20have%20zero%20ideas%20what%20to%20do%20now.%20My%20almost%20brand%20new%20session%20camera%20mount%20just%20broke%2C%20one%20day%20I%20picked%20it%20up%20to%20go%20shooting%20and%20it%20was%20broken.%20I%20didn't%26nbsp%3Bdrop%26nbsp%3Bit%20or%20do%20anything%2C%20I%20think%20it's%20just%20faulty%20plastics%20and%20I%20was%20wondering%20if%20even%20possible%20to%20get%20a%20replacement%3F%20And%20is%20there%20a%20guarantee%26nbsp%3Bthat%20by%20buying%20a%20new%20mount%20for%2025%24%20it%20won't%20break%20again%20because%20they%20ain't%26nbsp%3Bcheap.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F3717i7E1BAC7B65846675%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22IMG_20180216_090348.jpg%22%20title%3D%22IMG_20180216_090348.jpg%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-141353%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20session%205%20frame%20mount%20broke%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-141353%22%20slang%3D%22en-US%22%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F3718i29257F835CD6B2C8%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%222018-02-16_11h30_39.png%22%20title%3D%222018-02-16_11h30_39.png%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-141474%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20session%205%20frame%20mount%20broke%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-141474%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F54321%22%3E%40sweetpike71877%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20get%20in%20touch%20with%20our%20Support%20Team%20directly%20they%20may%20be%20able%20to%20help%20you%20out%20with%20that%20Frame.%20You%20can%20get%20in%20touch%20with%20our%20Support%20Team%20by%20Phone%20or%20Chat%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

Gopro session 5 frame mount broke

Hi! I can't reach GoPro by chat and I have zero ideas what to do now. My almost brand new session camera mount just broke, one day I picked it up to go shooting and it was broken. I didn't drop it or do anything, I think it's just faulty plastics and I was wondering if even possible to get a replacement? And is there a guarantee that by buying a new mount for 25$ it won't break again because they ain't cheap.

 

IMG_20180216_090348.jpg


Accepted Solutions
GoPro
Posts: 3,924

Re: Gopro session 5 frame mount broke

Hi @sweetpike71877,

 

If you get in touch with our Support Team directly they may be able to help you out with that Frame. You can get in touch with our Support Team by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
Tourist
Posts: 2

Re: Gopro session 5 frame mount broke

2018-02-16_11h30_39.png

GoPro
Posts: 3,924

Re: Gopro session 5 frame mount broke

Hi @sweetpike71877,

 

If you get in touch with our Support Team directly they may be able to help you out with that Frame. You can get in touch with our Support Team by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan