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Sightseer
Posts: 1

Gopro "the remote" will not charge after one use

[ New ]

I recently bought the remote for my go pro 9 and used it once while kiteboarding. I made sure the charging flap was secure. Took it home, put it on the charger. The light didn't come on, and then the charging port started smoking. I'm guessing the remote is not water resistant, let alone waterproof.  

GoPro
Posts: 27,261

Re: Gopro "the remote" will not charge after one use

[ New ]

Hi @heatherw00485

 

So long as the port cover is closed correctly, The Remote is waterproof to 5m.

Let our Support Team take a look at what happened.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!
Ej