Gopro mount dysfunction [ New ]

[maisondela]

hey, I have a question... so yesterday I used one of the sticker mounts that come in the package on my surfboard (foamboard, I cleaned it very well before applying and let it sit for 24h).
And today the mount just flew of after couple of minutes surfing, the wave weren't to big... so sadly my brand new gopro is now somewhere in the ocean :(
Does gopro have any kind of warranty for this?

[danielr15 · Accepted solution]

You cannot use the mounts with an adhesive (sticker) backing on a foam board. For a foam board, you need to use the Soft Top + Bodyboard Mount https://gopro.com/en/us/shop/mounts/soft-top-plus-bodyboard-mount/ABBRD-001.html

Only use the Surfboard mount on a flat, clean, and SMOOTH surface (epoxy or fiberglass). Never use the standard black mounts for surfing.

[aenriquez]

Hi @maisondela,

Sorry to hear about what happened. We want to look at what we can do to extend our help. Let our Support team take a look into options on how we can extend our assistance.. You may reach out to them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

[danielr15 · Accepted solution]

You cannot use the mounts with an adhesive (sticker) backing on a foam board. For a foam board, you need to use the Soft Top + Bodyboard Mount https://gopro.com/en/us/shop/mounts/soft-top-plus-bodyboard-mount/ABBRD-001.html

Only use the Surfboard mount on a flat, clean, and SMOOTH surface (epoxy or fiberglass). Never use the standard black mounts for surfing.