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Tourist
Posts: 1

Gopro midea mod not working

Just bought a media mod for my hero 8, it seems it didn't recognize the media mod, i tried plugin mic it didn't show in input output.

i also try connect the hero8 to PC with media mod, nothing happen, only changing.

 

i can find any answer online, can anyone help? 

WhatsApp Image 2020-06-18 at 9.06.02 PM.jpg
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GoPro
Posts: 15,313

Re: Gopro midea mod not working

Hello, @swiftdive46523. Our Support team will be able to help you with the next steps. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

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Tourist
Posts: 3

Re: Gopro midea mod not working

I'm having the same issue and I tried to contact your customer service.  It say it's closed.  Please help this is crazy so many people are having issue with this.

 

Alan

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GoPro
Posts: 15,313

Re: Gopro midea mod not working

Hello, @foggyshore20540. Make sure that you contact Support within the hours of operation specified in the contact page. If you get an error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. 

 

If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up with Support. Thanks!