Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Highlighted
Sightseer
Posts: 1

Gopro Touch Bacpac

Hi,

 

i just bought a touch backpac for my gopro 4.

After a mth, white lines appear on the screen.

anyone got simlillar problems? how can it be solved?

tks

 

GOPRO bacpac.jpg

Highlighted
GoPro
Posts: 12,311

Re: Gopro Touch Bacpac

Hello @epicwater15878

 

Are the lines always present? Or only when recording, or playing back a video? Does the actual video show the lines when played in a different device? If the issue is not present when playing back videos on the computer or via HDMI, but it is there during preview or playback on the LCD Touch BacPac, check the software version on the camera's screen upon power-up to make sure it's up-to-date. Update the camera firmware if it is not up-to-date and check again. You can follow this link for the update process: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO4-Cameras

 

We would love to know how it goes. 

 

Best regards, 
Marius

 

Highlighted
Explorer
Posts: 12,961

Re: Gopro Touch Bacpac

It looks like you might have damaged the LCD. It can happen easily, like if it was in a bag with pressure being placed against the screen for a period of time.