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Reply
Tourist
Posts: 2

Gopro Remo Remote NOT charging or NOT working

Hello

 

I bought a Remo Remote for my Gopro 6 from a retailer at JFK Airport on 2/8/2018. I boarded the plane and flew home to Australia. Whilst on the plane I opened the Remo and tried to charge it. The red charge light briefly comes on but quickly goes out. It does this every time I plug in power.

 

I searched for others having similar problems and it seems there is multiple users having the same problem with the Remo Remote

 

What can I do Please? As I bought it overseas and now I'm back in Australia can I send it to Gopro Australia for a replacement? Sending the unit to the retailer in the USA is cost prohibitive.

 

This is a crazy situation. I have been a loyal Gopro purchaser and user for years owning thousands of dollars worth of camera equipment. I can't believe this can happen purchasing a new device

 

PLEASE advise me of my options

 

Regards

Brett

GoPro
Posts: 3,924

Re: Gopro Remo Remote NOT charging or NOT working

Hey Brett,

 

@brettp5412

 

If you get in touch with our Support Team directly they should be able to take care of you!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 2

Re: Gopro Remo Remote NOT charging or NOT working

Thanks. Yes I did that and they were great
It's all sorted now. Replacement device coming my way once faulty device is returned. Very happy with the level of servi
ce