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Tourist
Posts: 3

Gopro Hero 7 on Karma Grip

Hello, I have just updated my Gopro Hero 7 firmware to v. 1.8 and the Karma Grip to Ver. 1.8 as well. With both units on latest firmware the karma grip does not communicate to the camera.i.e camera will not power ON/OFF using the Karma Grip and also all buttons on Karma Grip does not work anymore. I ahve tried the Hard reset on Karma grip and also formatted the SD card to no avail. Please advise.

GoPro
Posts: 9,664

Re: Gopro Hero 7 on Karma Grip

Hi @howardc137

 

Disassemble the Karma Stabilizer from the Grip (Take the camera out of the harness, harness off stabilizer, and stabilizer off handle). Reassemble everything.
Ensure the Karma Stabilizer is up to date. (attach to Karma Grip and connect to Quik for Desktop. Keep in mind, this is only for the stabilizer and not the Grip Handle)
Try performing a Hard Reset. https://gopro.com/help/articles/how_to/How-to-hard-reset-the-Karma-Grip
Then, calibrate the grip. https://gopro.com/help/articles/how_to/Calibrating-the-Karma-Grip

 

Thanks!

Ej

Tourist
Posts: 3

Re: Gopro Hero 7 on Karma Grip

Hello Ej,

 

Thanks for your quick reply!

I have diassembled the Karma Stabilizer from the Grip (Take the camera out of the harness, harness off stabilizer, and stabilizer off handle).

Then, Reassemble everything.

Could you please clarify the procedure you mentioned.

Ensure the Karma Stabilizer is up to date. (attach to Karma Grip and connect to Quik for Desktop. Keep in mind, this is only for the stabilizer and not the Grip Handle)

 

How can I update just the stabilizer? when I plug the stabilizer in the grip and connected to Quik it does not show the stabilizer update?

 

Please advise.

GoPro
Posts: 7,959

Re: Gopro Hero 7 on Karma Grip

Hello @howardc137. The stabilizer gets updated when the Grip is updated. Since the issue remains, the next step would be to engage our Support team for further assistance. You may reach them by phone or chat through https://gopro.com/help/ContactUs .

Tourist
Posts: 3

Re: Gopro Hero 7 on Karma Grip

Hello Mariustanya,

 

I have been contacting Gopro support about the issue and managed to speak to few people but it seems that everytime I mentioned the issue they just put me on hold as I cannot hear anything as if everthing is muted the after few minutes the line will be dropped!

Very disappointed now! Will try again to contact support tomorrow and hopefully somebody will at least will give me something to reolve the issue.

 

GoPro
Posts: 7,959

Re: Gopro Hero 7 on Karma Grip

Sorry to hear about that, @howardc137. Would you have the case number of your interaction with Support? Thanks!