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Tourist
Posts: 5

GoPro9 remote can't change mode

[ New ]
Have been using the new remote for a while and suddenly I can't change mode btw photo, film, timewarp. Everything Else works fine.
Button or software/connection problem?

Accepted Solutions
GoPro
Posts: 24,475

Re: GoPro9 remote can't change mode

[ New ]

Thanks for going through the suggested steps. @trondn3258

The best path forward is to reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 24,475

Re: GoPro9 remote can't change mode

[ New ]

Hi @trondn3258

 

Have you tried resetting The Remote?

Check out The Remote: Troubleshooting

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 5

Re: GoPro9 remote can't change mode

[ New ]

Yes several times, no change.

Tourist
Posts: 5

Re: GoPro9 remote can't change mode

[ New ]

Have also updated it, no change.

It doesn't work when I try to use it for cycling through presets or make a hilight either, seems to be defect. How do I proceed?

 

GoPro
Posts: 24,475

Re: GoPro9 remote can't change mode

[ New ]

Thanks for going through the suggested steps. @trondn3258

The best path forward is to reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Regards,

Ej

Tourist
Posts: 5

Re: GoPro9 remote can't change mode

[ New ]

Thanks, I already have been in contact with support, doublechecked every tip and tried updating.
Will return it for replacement tomorrow.