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Tourist
Posts: 1

GoPro9 Battery not charging

[ New ]

The newly bought GoPro 9 battery(from GoPro official site) could not be charged by the dual battery charger.

The GoPro camera does not seem to identify the battery as a GoPro battery, instead showing the battery type as "Other",

306573.jpg

with the message of "Only use a GoPro battery"

306574.jpg

I've tried to contact the support but could not reach any agent (keep showing they're helping other customers...)

GoPro please help check!


Accepted Solutions
GoPro
Posts: 26,108

Re: GoPro9 Battery not charged

[ New ]

Hi @yaoluns57323

 

We see the call back request logged in the queue.

Support will be reaching out to you soon.

Please keep the lines open.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 26,108

Re: GoPro9 Battery not charged

[ New ]

Hi @yaoluns57323

 

We see the call back request logged in the queue.

Support will be reaching out to you soon.

Please keep the lines open.

 

Thanks!

Ej