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%3CLINGO-SUB%20id%3D%22lingo-sub-372422%22%20slang%3D%22en-US%22%3EGoPro%20shorty%20keeps%20retracting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-372422%22%20slang%3D%22en-US%22%3EGot%20an%20reply%20from%20GoPro%2C%20ask%20me%20to%20start%20a%20chat.%20No%20idea%20how%20to%20start%20a%20chat%2C%20I've%20tried.%20Sometimes%20it's%20unavailable%2C%20sometimes%20the%20site%20does%20not%20react.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-372429%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20shorty%20keeps%20retracting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-372429%22%20slang%3D%22en-US%22%3EIf%20the%20Shorty%20is%20used%20in%20salt%20water%2C%20around%20sand%2Fdirt%2C%20or%20get%20other%20debris%20on%20the%20handle%2C%20it%20will%20wear%20out%20the%20paint%20and%20cause%20the%20stick%20to%20not%20be%20able%20to%20hold%20the%20weight%20of%20the%20camera.%20GoPro%20support%20will%20most%20likely%20work%20with%20you%20on%20this%2C%20but%20it's%20not%20technically%20covered%20by%20warranty%20if%20any%20of%20the%20above%20are%20the%20cause%20as%20it%20will%20be%20due%20to%20accidental%20damage.%3CBR%20%2F%3E%3CBR%20%2F%3EAs%20far%20as%20starting%20a%20chat%2C%20go%20to%20this%20page%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3EScroll%20down%2C%20enter%20your%20information%20and%20then%20click%20Start%20Chat.%20if%20you%20are%20a%20GoPro%20Plus%20member%20you%20have%2024%20hour%20access.%20If%20not%2C%20start%20the%20chat%20during%20the%20listed%20hours%20(the%20earlier%20the%20better).%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-372430%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20shorty%20keeps%20retracting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-372430%22%20slang%3D%22en-US%22%3EThank%20you%20for%20the%20reply%20Daniel.%3C%2FLINGO-BODY%3E
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Tourist
Posts: 4

GoPro shorty keeps retracting

Got an reply from GoPro, ask me to start a chat. No idea how to start a chat, I've tried. Sometimes it's unavailable, sometimes the site does not react.
Explorer
Posts: 11,221

Re: GoPro shorty keeps retracting

If the Shorty is used in salt water, around sand/dirt, or get other debris on the handle, it will wear out the paint and cause the stick to not be able to hold the weight of the camera. GoPro support will most likely work with you on this, but it's not technically covered by warranty if any of the above are the cause as it will be due to accidental damage.

As far as starting a chat, go to this page https://gopro.com/help/ContactUs
Scroll down, enter your information and then click Start Chat. if you are a GoPro Plus member you have 24 hour access. If not, start the chat during the listed hours (the earlier the better).
Tourist
Posts: 4

Re: GoPro shorty keeps retracting

Thank you for the reply Daniel.