Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-60227%22%20slang%3D%22en-US%22%3EGoPro%20hero%205%20black%20not%20turning%20on%20when%20connected%20to%20karma%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60227%22%20slang%3D%22en-US%22%3EI%20have%20updated%20the%20karma%20grip%2C%20karma%20drone%2C%20karma%20controller%2C%20and%20GoPro%20hero%205%20black%20to%20the%20latest%20software.%20Have%20had%20issues%20when%20connecting%20to%20the%20grip%20which%20I%20use%20primarily%20for%20filming.%20The%20hero%205%20LCD%20screen%20will%20say%20connected%20but%20the%20screen%20will%20stay%20black%2C%20also%20when%20connection%20the%20stabilizer%20to%20the%20karma%20drone%20it%20also%20says%20USB%20connected%20but%20the%20GoPro%20screen%20still%20stays%20black.%20Extremely%20frustrating%20when%20I'm%20trying%20to%20film%20on%20the%20ground%20or%20in%20the%20air%20have%20not%20been%20able%20to%20film%20for%202%20weeks%20since%20updating%20to%20my%20GoPro%20email%20prompt%20on%20my%20laptop.%20Any%20help%20is%20appreciated%20any%20others%20with%20the%20same%20issue%3F%20Should%20I%20reset%20everything%20and%20re%20update%20everything%20and%20if%20so%20how%20do%20I%20do%20that%3F%20Or%20should%20I%20send%20all%20my%20stuff%20to%20GoPro%20care%3F%20Frustrating%20and%20disappointing%20considering%20the%20amount%20of%20issues%20I've%20had%20the%20couple%20of%20months%20I've%20owned%20the%20karma%20and%20karma%20grip%20since%20purchasing%20the%20package%20that%20includes%20a%20hero%205%20black%20and%20backpack%20to%20house%20the%20drone%20and%20grip.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-60227%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAccessories%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMounts%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-76482%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%205%20black%20not%20turning%20on%20when%20connected%20to%20karma%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-76482%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there..%20i%20am%20having%20the%20very%20smae%20issues%20now%20since%20i%20updated%20the%20Hero5%20to%20version%202.60%26nbsp%3B%20My%20camera%20will%20not%20power%20on%20in%20the%20grip%2C%20even%20after%20a%20hard%20reset...%20it%20will%20at%20very%20strange%20in%20Karma%2C%20turns%20on%20and%20off%20and%20on%20and%20off%20randomly%20but%20i%20can%20not%20fly%20my%20drone%20at%20all%20since%20the%20update.%20Did%20you%20manage%20to%20solve%20your%20problem!%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78456%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%205%20black%20not%20turning%20on%20when%20connected%20to%20karma%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78456%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20you're%20having%20connection%20issues%2C%20the%20best%20option%20is%20to%20give%20our%20Support%20team%20a%20call.%20Contact%20info%20is%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E.%20They%20can%20help%20troubleshoot%20these%20issues%20with%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

GoPro hero 5 black not turning on when connected to karma and karma grip

I have updated the karma grip, karma drone, karma controller, and GoPro hero 5 black to the latest software. Have had issues when connecting to the grip which I use primarily for filming. The hero 5 LCD screen will say connected but the screen will stay black, also when connection the stabilizer to the karma drone it also says USB connected but the GoPro screen still stays black. Extremely frustrating when I'm trying to film on the ground or in the air have not been able to film for 2 weeks since updating to my GoPro email prompt on my laptop. Any help is appreciated any others with the same issue? Should I reset everything and re update everything and if so how do I do that? Or should I send all my stuff to GoPro care? Frustrating and disappointing considering the amount of issues I've had the couple of months I've owned the karma and karma grip since purchasing the package that includes a hero 5 black and backpack to house the drone and grip.
Tourist
Posts: 4

Re: GoPro hero 5 black not turning on when connected to karma and karma grip

Hi there.. i am having the very smae issues now since i updated the Hero5 to version 2.60  My camera will not power on in the grip, even after a hard reset... it will at very strange in Karma, turns on and off and on and off randomly but i can not fly my drone at all since the update. Did you manage to solve your problem!?

GoPro Community Manager
Posts: 5,850

Re: GoPro hero 5 black not turning on when connected to karma and karma grip

If you're having connection issues, the best option is to give our Support team a call. Contact info is at https://gopro.com/help/PKBContactus. They can help troubleshoot these issues with you.